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In July, 83% of the respondents to the Friends & Family Test would positively recommend Thorpewood. Thank you for this positive feedback.

Supporting Services - Helpful links and information



Advocacy and mediation services 

  • Action for advocacy A4A is the central point of information on independent advocacy
  • ESAN Providing an advocacy service for people with mental health problems
  • Family Mediation Helpline Providing links to mediation organisations
  • NHS PALS Advice about the services provided by the West Suffolk Hospital Trust and where they can feel at ease to express any worries and concerns about either their own or a relative’s treatment
  • POhWER is a free, independent and confidential advocacy service which can help you make a complaint about the NHS

Alcohol and drug related problems and awareness 

  • Drinkaware Information about alcohol and drinking
  • Mental Health Foundation Alcohol and older people
  • Patient UK Leaflets on alcohol and sensible drinking
  • Matthew Project   (Opening pathways to drug and alcohol recovery) Free confidential advice: Adults 0800 764 754, Under 18 (Norfolk) 0800 970 4866
  • AA Alcoholics Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism.
  • NA  Narcotics Anonymous helpline and information for all drug related problems
  • CA Cocaine Anonymous
  • is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from their addiction.
  • Drug and Alcohol Rehabilitation and Education. Lots of great information

At Home Library Service

  • AHLS A library service for people unable to visit their local library because of age, disability or special circumstances

Benefits advice/finance

  • Banking on good decisions An easier read guide to how the Mental Capacity Act can help people with learning disabilites handle money
  • Benefits Advice A service from Age Concern Suffolk for people over 60
  • Citizens Advice The Citizens Advice service helps people resolve their legal, money and other problems by providing free information and advice from over 3,000 locations
  • Department for Work and PensionsHelps disabled people and carers to lead independent lives  
  • FirstStop Advice Information on paying for care, benefits and allowances, Council and NHS funding, insurance and more
  • Independent Living Funds A source of funding for severely disabled people to enable them to live in the community rather than in residential care
  • The Pension Service Provides information about pensions and pensioner benefits, for those planning for the future, about to retire or already retired


  • Age Concern Provides brief, practical information about the things you need to do when someone dies and where to go for more help and advice
  • Bereavement Advice Centre  A single contact number to help with the practical issues of what to do when someone dies
  • Bereavement Register Help to stop unwanted direct mail to the deceased
  • Cruse Bereavement Care Promotes the well being of bereaved people and aims to enable anyone bereaved by death to understand their grief and cope with their loss
  • Direct Gov Offers advice around death and bereavement

Care and care homes

Equipment /Alarms

  • At dementia Provides user-friendly information about assistive equipment for people with dementia
  • British Red Cross volunteers provide short-term loans of medical equipment, such as wheelchairs, for people with a disability or illness.
  • Disabled Living Foundation The DLF provides free, impartial advice about all types of disability equipment and mobility products for older and disabled people
  • Enable This is the web site of an exciting research project which is aimed at "marrying the new with the familiar" when developing and introducing new technology to people with dementia and their carers
  • Living Made Easy Impartial advice  on daily living equipment for older and disabled people, carers and care professionals

Exercise and Mobility

  • Active Norfolk  Opportunities to stay physically active.
  •  Age UK   Guide to keeping keeping active
  • Change4Life A fun campaign to help families eat well, move more and live longer
  • Food for Sport Healthy eating advice to help you make the most of whatever sport or activity you do
  • MEND (Mind, Exercise, Nutrition…Do it!) is an organisation dedicated to reducing global childhood overweight and obesity levels.  They offer a free local healthy living programmes to families
  • The Ramblers Walking for everyone
  • Walking the Way to Health Encourages people to do regular short walks in their communities

Funeral Planning and Living Wills

Health Information

  • East of England Ambulance Service Patient advice leaflets, life-saving tips and information on how to use the service
  • NHS Choices Check your symptoms, locate a doctor, dentist or hospital, find out about conditions, healthy living and much more
  • Net Doctor Facts about diseases, health and medicine
  • Patient UK Leaflets on a wide range of health topics
  • Surgery Door Online health service 

Healthy Eating and Diet

Housing and Independent Living 

  • Age UK This guide explains how to keep your home safe and secure so you can enjoy it for as long as possible
  • Anglia Advice Centre The Energy Saving Trust Advice Centre  provides local free Impartial Government funded advice on saving energy in your home
  • Elderly Accommodation Counsel Advice on housing issues
  • Green Deal Energy saving for your home
  • Hanover Care and Repair Helps homeowners and private tenants remain safe, secure, comfortable and independent in their own home
  • Home Insulation Guide for the Elderly. Advice and tips around your home 
  • Housing Care This site will help you explore options and make decisions about meeting your housing, support and care needs in later life
  • Independent Living Funds A source of funding for severely disabled people to enable them to live in the community rather than in residential care
  • MHA Care Group Providing care homes, housing and support services for older people 
  • Warm Front Grant Provides grants for insulation and heating improvements

Legal Advice



Medication Advice 

  • Choice and Medication Information about mental health conditions, treatments, medicines and side-effects
  • Mental Health Foundation Medication for mental health problems
  • NHS Choices Information about medicines, searchable by treatment, condition and medicine
  • Patient UK Information on medicines and drugs, including patients' experiences of particular drugs

Pain Relief

Pet Care/Fostering

  • Home For Life is the RSPCA's free service, giving pet owners peace of mind. It means they will do all they can to find a new,
    loving home for your pet if you should die.
  • The Cinnamon Trust The National charity for the elderly and their pets

Respite services




Stopping smoking

  • Patient UK Leaflets on smoking and how to stop
  • Quitline Practical guidance on how to stop smoking

Support for ex armed forces

  • The Army Benevolent Fund Provides financial and practical support to soldiers, former soldiers and their families in times of need
  • The Royal Air Force Benevolent Fund Provides assistance to those of the extended Royal Air Force Family who need support as a consequence of poverty, sickness, disability, accident, infirmity or other adversity
  • The Royal British Legion The UK’s leading charity providing financial, social and emotional support to millions who have served or are currently serving in the Armed Forces, and their dependants
  • The Royal Naval Benevolent Fund Helps people in the RNBT Family who are in need
  • SSAFA Forces Help Support for those who serve in the armed forces, or used to serve or the families of both
  • WRVS Working  in partnership with the Army to support single and unaccompanied service personnel in the UK and abroad


The GDPR is an EU Regulation which is directly applicable in the UK from 25th May 2018. It should be read alongside the UK Data Protection Act 2018 (DPA 2018), and a link to our required privacy notice under GDPR is provided here. 

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