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In February, 87% of respondents to the Friends & Family test would recommend Thorpewood. Thank you for this very positive feedback.

Supporting Services - Helpful links and information



Advocacy and mediation services 

  • Action for advocacy A4A is the central point of information on independent advocacy
  • ESAN Providing an advocacy service for people with mental health problems
  • Family Mediation Helpline Providing links to mediation organisations
  • NHS PALS Advice about the services provided by the West Suffolk Hospital Trust and where they can feel at ease to express any worries and concerns about either their own or a relative’s treatment
  • Optua Providing free, impartial and expert advice and guidance for people with disabilities or health problems
  • POhWER is a free, independent and confidential advocacy service which can help you make a complaint about the NHS

Alcohol and drug related problems and awareness 

  • Drinkaware Information about alcohol and drinking
  • Mental Health Foundation Alcohol and older people
  • Patient UK Leaflets on alcohol and sensible drinking
  • Matthew Project   (Opening pathways to drug and alcohol recovery) Free confidential advice: Adults 0800 764 754, Under 18 (Norfolk) 0800 970 4866
  • AA Alcoholics Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism.
  • NA  Narcotics Anonymous helpline and information for all drug related problems
  • TADS The Trust Alcohol and Drug Service (TADS) provides treatment and support to people with substance misuse problems.
  • NORCAS A leading independent charity working with people, of all ages, who have problems with alcohol, drugs or gambling. We provide advice and information and have professional help available if it's needed.
  • CA Cocaine Anonymous
    is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from their addiction.
  • Drug and Alcohol Rehabilitation and Education. Lots of great information

At Home Library Service

  • AHLS A library service for people unable to visit their local library because of age, disability or special circumstances

Benefits advice/finance

  • Banking on good decisions An easier read guide to how the Mental Capacity Act can help people with learning disabilites handle money
  • Benefits Advice A service from Age Concern Suffolk for people over 60
  • Citizens Advice The Citizens Advice service helps people resolve their legal, money and other problems by providing free information and advice from over 3,000 locations
  • Department for Work and PensionsHelps disabled people and carers to lead independent lives  
  • Direct Payments Instead of Social Care Services arranging care, payments are offered to people who meet the criteria for receiving care from Social Care Services
  • FirstStop Advice Information on paying for care, benefits and allowances, Council and NHS funding, insurance and more
  • Independent Age A charity providing financial aid to enable people to live independently
  • Independent Living Funds A source of funding for severely disabled people to enable them to live in the community rather than in residential care
  • The Pension Service Provides information about pensions and pensioner benefits, for those planning for the future, about to retire or already retired


Care and care homes

Equipment /Alarms

  • At dementia Provides user-friendly information about assistive equipment for people with dementia
  • British Red Cross volunteers provide short-term loans of medical equipment, such as wheelchairs, for people with a disability or illness.
  • Disabled Living Foundation The DLF provides free, impartial advice about all types of disability equipment and mobility products for older and disabled people
  • Enable This is the web site of an exciting research project which is aimed at "marrying the new with the familiar" when developing and introducing new technology to people with dementia and their carers
  • Living Made Easy Impartial advice  on daily living equipment for older and disabled people, carers and care professionals
  • Personal Alarm Services Community alarm services in Suffolk
  • SCC Self Assessment for Community Equipment Providing a new online self assessment service for community equipment
  • Telecare/Assistive Technology consists of equipment and services that support your safety and independence in your own home

Exercise and Mobility

  • Active 4 Life Exercise on referral scheme for Forest Heath and the surrounding areas in Mildenhall, Brandon and Newmarket
  • Age Concern This guide highlights the importance of keeping active
  • Alive and thrive Produced by the Suffolk Disability and Health Action Group, aims to promote the good health of people with disability, raise awareness of their specific needs and initiate projects to enhance their lifestyle
  • Balance Training Helps you to identify your risk of falling, and develop your own exercise plan
  • Change4Life A fun campaign to help families eat well, move more and live longer
  • Countryside Access Welcome to the outdoors
  • Food for Sport Healthy eating advice to help you make the most of whatever sport or activity you do
  • MEND (Mind, Exercise, Nutrition…Do it!) is an organisation dedicated to reducing global childhood overweight and obesity levels.  They offer a free local healthy living programmes to families
  • Optua Our mission is to enable and empower people to be their best, whatever their disability
  • The Ramblers Walking for everyone
  • Walking the Way to Health Encourages people to do regular short walks in their communities

Funeral Planning and Living Wills

Health Information

Healthy Eating and Diet

  • Age Concern This guide highlights the importance of keeping active and healthy eating
  • British Dietetic Association Food fact sheets on diet, food labelling, weight loss and nutrition
  • Change4Life A fun campaign to help families eat well, move more and live longer
  • Eatwell for older people Information on which vitamins you should be taking and whether it's normal to want to eat less
  • Food Standards Agency Food safety publications in other languages
  • Foodvision Information for older people who face particular barriers to accessing healthy food and also suffer specific health problems
  • Healthy Ambitions Suffolk Tips on how to maintain a balanced diet
  • Healthy Bones Help the Aged advice on caring for your bones
  • Help the Aged Information for older people about the balance of good health. It talks about a balanced diet and establishing healthy eating habits
  • Safe Food and Healthy Eating Advice on a number of nutrition issues for different age groups
  • Water for Health Encourages all the family to drink adequate amounts of water for health and hydration

Hospital Acquired Infections

  • BBC Health Information on hospital acquired infections
  • Bug Busters The Dudley group of Hospitals NHS Trust now has seven new Infection Control Clinical Champions to help step up our efforts to reduce the number of MRSA and Clostridium Difficile cases in our hospitals
  • NHS Choices Information on MRSA sometimes referred to as the superbug

Housing and Independent Living 

  • Age Concern This guide explains how to keep your home safe and secure so you can enjoy it for as long as possible
  • Anglia Advice Centre The Energy Saving Trust Advice Centre  provides local free Impartial Government funded advice on saving energy in your home
  • Disabled Facilities Grant If you or your child has a disability you may be eligible for a grant to assist in adapting your home. This guide explains the process of a Disabled Facilities Grant, how to apply and the responsibilities of yourself and other people involved.
  • Elderly Accommodation Counsel Advice on housing issues
  • FirstStop Advice Helping you to decide wheteher to stay in your own home or find somewhere more suitable 
  • Green Deal Energy saving for your home
  • Hanover Care and Repair Helps homeowners and private tenants remain safe, secure, comfortable and independent in their own home
  • Havebury Housing Partnership Provides a wide range of sheltered accommodation
  • Help the Aged Many people wish to live independently but with the reassurance that help is at hand in case of an emergency. This is why sheltered housing is such a popular choice
  • Helping Hand home improvement Help with advice, grants and small repairs for vulnerable homeowners
  • Home Heat Helpline Advice on saving energy, home insulation, benefits and grants
  • Home Insulation Guide for the Elderly. Advice and tips around your home 
  • Housing Care This site will help you explore options and make decisions about meeting your housing, support and care needs in later life
  • Independent Age A charity providing financial aid to enable people to live independently
  • Independent Living Funds A source of funding for severely disabled people to enable them to live in the community rather than in residential care
  • MHA Care Group Providing care homes, housing and support services for older people 
  • Warm Front Grant Provides grants for insulation and heating improvements

Legal Advice

Medication Advice 

  • Choice and Medication Information about mental health conditions, treatments, medicines and side-effects
  • Mental Health Foundation Medication for mental health problems
  • NHS Choices Information about medicines, searchable by treatment, condition and medicine
  • Patient UK Information on medicines and drugs, including patients' experiences of particular drugs

Pain Relief

Pet Care/Fostering

  • Home For Life is the RSPCA's free service, giving pet owners peace of mind. It means they will do all they can to find a new,
    loving home for your pet if you should die.
  • The Cinnamon Trust The National charity for the elderly and their pets
  • Wood Green Animal Shelters The Fostering Circle is designed to help anyone suffering personal, financial or medical problems, who have a short-term need for help looking after their pet

Respite services

Self-care for long-term conditions

  • DAFNE Dose Adjustment for Normal Eating gives advice about diabetes if you are insulin dependent
  • DESMOND Diabetes Education and Self Management for Ongoing and Newly Diagnosed
  • Experts Patients Programme A self-management course giving people the confidence, skills and knowledge to manage their condition better and be more in control of their lives
  • Open University Course offering an introductory overview of diabetes care (Runs from May-October 2009)


Social Activities

  • InfoLink A directory of local groups, services and organisations

Stopping smoking

  • Patient UK Leaflets on smoking and how to stop
  • Quitline Practical guidance on how to stop smoking

Support for ex armed forces

  • The Army Benevolent Fund Provides financial and practical support to soldiers, former soldiers and their families in times of need
  • The Royal Air Force Benevolent Fund Provides assistance to those of the extended Royal Air Force Family who need support as a consequence of poverty, sickness, disability, accident, infirmity or other adversity
  • The Royal British Legion The UK’s leading charity providing financial, social and emotional support to millions who have served or are currently serving in the Armed Forces, and their dependants
  • The Royal Naval Benevolent Fund Helps people in the RNBT Family who are in need
  • SSAFA Forces Help Support for those who serve in the armed forces, or used to serve or the families of both
  • WRVS Working  in partnership with the Army to support single and unaccompanied service personnel in the UK and abroad



Other Information on Prescription sites

  • Information On Prescription A national pilot project with 20 pilot sites around the country, creating ways of providing information to people about conditions 




The GDPR is an EU Regulation which is directly applicable in the UK from 25th May 2018. It should be read alongside the UK Data Protection Act 2018 (DPA 2018), and a link to our required privacy notice under GDPR is provided here. 

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